/* ===== KPI Cards, Tooltips, NPS, TMA ===== */
.kpi-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 9px; margin-bottom: 12px }
.kpi-card { background: #fff; border-radius: 10px; padding: 12px 14px; border: 1px solid var(--gray-200); position: relative; overflow: visible; transition: box-shadow .15s }
.kpi-card:hover { box-shadow: 0 4px 12px rgba(0,0,0,.08) }
.kpi-label { font-size: 10px; color: var(--gray-400); font-weight: 500; text-transform: uppercase; letter-spacing: .4px; margin-bottom: 4px }
.kpi-value { font-family: "Syne", sans-serif; font-size: 18px; font-weight: 700; color: var(--purple-dark); line-height: 1; margin-bottom: 4px }
.kpi-delta { font-size: 11px; font-weight: 500; display: flex; align-items: center; gap: 3px }
.delta-up { color: var(--green) }
.delta-down { color: var(--red) }
.delta-neutral { color: var(--gray-400) }
.kpi-accent { position: absolute; bottom: 0; left: 0; height: 3px; width: 100% }
.kpi-fin { background: linear-gradient(90deg, var(--purple), var(--purple-mid)) }
.kpi-com { background: linear-gradient(90deg, var(--orange), var(--orange-light)) }
.kpi-op { background: linear-gradient(90deg, #0891b2, #06b6d4) }

/* Tooltip */
.kpi-q { position: absolute; top: 7px; right: 7px; width: 17px; height: 17px; border-radius: 50%; background: var(--gray-200); color: var(--gray-600); font-size: 10px; font-weight: 700; border: none; cursor: pointer; display: flex; align-items: center; justify-content: center; transition: all .15s; flex-shrink: 0; z-index: 2 }
.kpi-q:hover, .kpi-q:focus { background: var(--purple); color: #fff; outline: none }
.kpi-tip { position: absolute; bottom: calc(100% + 8px); left: 50%; transform: translateX(-50%); background: var(--gray-800); color: #fff; font-size: 11px; line-height: 1.5; padding: 9px 13px; border-radius: 9px; width: 210px; text-align: center; pointer-events: none; z-index: 900; opacity: 0; transition: opacity .18s; box-shadow: 0 6px 20px rgba(0,0,0,.25) }
.kpi-tip::after { content: ''; position: absolute; top: 100%; left: 50%; transform: translateX(-50%); border: 6px solid transparent; border-top-color: var(--gray-800) }
.kpi-card:hover .kpi-tip, .kpi-tip.visible { opacity: 1 }

/* NPS */
.nps-track { width: 100%; height: 8px; border-radius: 4px; background: linear-gradient(90deg, #dc2626 0%, #f59e0b 40%, #22c55e 70%, #0891b2 100%); position: relative; margin: 8px 0 3px }
.nps-thumb { position: absolute; top: 50%; transform: translate(-50%, -50%); width: 14px; height: 14px; border-radius: 50%; background: #fff; border: 3px solid var(--gray-800); box-shadow: 0 1px 4px rgba(0,0,0,.25); transition: left .4s }
.nps-labels { display: flex; justify-content: space-between; font-size: 9px; color: var(--gray-400) }

/* TMA */
.tma-track { height: 6px; border-radius: 3px; background: var(--gray-100); margin-top: 5px; overflow: hidden }
.tma-fill { height: 100%; border-radius: 3px; transition: width .4s, background .4s }